Payment Methods

1.How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:

1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.

2. Click on the unpaid order you want to complete payment on.

3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

 

2.What forms of payment do you accept?

For Desktop and Mobile purchases, we accept PayPal and Credit/Debit card by PayPal: Visa, Mastercard, American Express, Discover

We do not accept cashier’s checks or money orders.

 

3. Common reasons for declined payments 

Your bank or credit card company will know why your credit card or direct debit was declined. Here are some common reasons for declines, which might help you troubleshoot.

（1）Your card reached its limit.

（2）Your credit card information was incorrect .

（3）Your card is not set up for global online transactions

（4）Inadequate credit or account balance

（5）Other Errors.

Here are some resolution:

(1) Check your credit limit, the maximum amount your card can be charged at a single time, and how many times your card can be charged in a given time period. 

Check to see if your card allows online transactions. 

(2) Double check your card/account information to make sure it is correct

(3) Check to see if your card have already set up for global online transactions.

(4) These can happen for a variety of reasons. Call your bank's Level 2 support to find out why these payments were rejected.

 

5.What can I do to resolve a payment issue? 

（1）To resolve a payment issue, the first thing to do is call your bank (or credit card provider). Request to speak to the Level 2 support.

Usually, call centre support agents won't have access to the information required to resolve a payment issue, and they will simply claim that your card is working fine. Speaking to Level 2 support is essential to find out why your bank rejected your payment.

（2）Explain to your bank or credit card's support services that you attempted to make a payment to Showprettydress, give the date, and tell your bank what error code and message was returned.

（3）Ask your bank to explain why they declined the payment, and ask them what they will do in order for the card not to be rejected again.

（4）Once your bank has confirmed that they've resolved the issue (e.g. lifted the restriction, or changed some system settings), try the payment again by completing the checkout process from the Showprettydress payment page.

 

6. What can I do if my payment still fails after following your steps? 

If you're still encountering payment issues after following the steps above, try a different credit or debit card.

Alternatively, you can try using a Paypal account. Use the link on the payment page with the logo “Paypal ”.

Be aware that if you're funding the payment with the same credit card, but connected in Paypal, the credit card provider may still reject the transaction.

If you continue to see errors when attempting to make a payment, please contact us.

7.How to use coupons?

When you select an item and are ready to check out, you will first go to the shopping cart page.

please enter the coupon code under the product and then click Apply coupon efore you click continue checkout.

If you have any problems using the coupon, please contact customer service.